The Challenge
This travel technology company’s modern, feature-rich products have transformed the travel industry. Defining the next generation of travel takes innovation and collaboration, and that depends on next-generation instant messaging between teams.
The company had been convinced of the need to move its instant collaboration solution to Zoom since 2019. When the COVID-19 pandemic disrupted the entire travel industry, it acted on its digital transformation roadmap. The migration brought its own challenges:
- Platform differences: RingCentral and Zoom differ technically, and the available APIs and connectors had limitations.
- Preserving history: Users, historical channels and chat history all needed to move across, not just the accounts.
- Company-wide adoption: The goal was seamless adoption across the entire company, with all collaboration centralized in one ecosystem.
Codimite's Solution
Working with Zoom specialists, Codimite aligned the company’s strategic business needs with a state-of-the-art unified collaboration solution and a “Lift and improve” migration strategy. This meant moving existing collaboration to Zoom while improving how teams work there.
The team identified the API and connector limitations between RingCentral and Zoom and engineered solutions to each technical roadblock. That allowed the migration to run in three phases:
- Users migration: User accounts moved from RingCentral to Zoom.
- Channels migration: Historical channels were recreated in Zoom.
- Chats migration: Chat history was carried across so teams kept their context.
The migration deployed Zoom’s collaborative solutions across the whole company and centralized all collaboration needs within the Zoom ecosystem.
Business Impact
The migration, completed in August 2022, achieved the company’s objective of centralizing its collaboration within Zoom and unlocking business efficiencies.
| Result | Detail |
|---|---|
| 1000+ channels | Migrated, along with user accounts and chat history |
| 5 weeks | Total time to complete the migration |
- Continuity: Teams kept their historical channels and conversations after the move.
- Centralized collaboration: All collaboration needs now sit within the Zoom ecosystem.
- Digital transformation delivered: A roadmap the company had held since 2019 was successfully executed.
