The Challenge
This customer is a leading name in accountancy and business consultation, known for delivering strategic, knowledgeable and practical solutions to businesses across various sectors. In June 2023, the firm moved its internal communication network from RingCentral to Zoom Chat to centralize all collaboration within the Zoom ecosystem. The migration had to deal with the following:
- Platform differences: RingCentral and Zoom differ technically, and the APIs and connectors available had constraints that needed workable solutions.
- Chat and channel history: Users, chats and channels all had to move across without losing the firm’s communication history.
- Terminated users: Conversations belonging to users who had left the firm needed to be preserved as well.
- Firm-wide rollout: Zoom’s communication tools had to be adopted across the whole firm and its locations.
Codimite's Solution
Codimite ensured an effortless shift by moving users and chats from RingCentral to Zoom. The team first identified the constraints in the APIs and connectors between the two platforms, then devised effective solutions to each one.
This detailed strategy allowed the migration to run in two distinct stages:
- Chats migration: Chat history was migrated to Zoom, including the conversations of terminated users.
- Channels migration: Historical channels were migrated, along with their user accounts and chat history.
The result was Zoom’s communication tools in use throughout the firm, with all collaboration centralized in the Zoom ecosystem.
Business Impact
The migration, completed in June 2023, boosted the firm’s digital evolution and improved internal communication and collaboration.
| Result | Detail |
|---|---|
| 3000+ channels | Migrated, along with user accounts and chat history |
| 3 weeks | Total time to complete the migration |
| Increased adoption | Greater use of Zoom products across the firm |
- Streamlined workflows: Work is more efficient across the firm’s locations.
- Preserved history: Chats and channels, including terminated users’ conversations, stayed available.
- Industry positioning: The move shows the firm’s commitment to technological innovation and puts it at the forefront of its industry, ready to offer clients more effective, integrated solutions.
