The Challenge
Apploi is a leading healthcare recruitment solutions provider that helps organizations streamline their hiring processes with innovative technology.
Apploi was using Gong for call recording and sales analytics but decided to move to Zoom Revenue Accelerator (ZRA) to better align with its evolving business needs. The migration meant transferring a significant volume of data, including:
- 12,000+ call recordings
- Transcripts
- Metadata
Apploi needed a reliable partner who could deliver a seamless migration with zero data loss and minimal disruption to its ongoing operations.
Codimite's Solution
Codimite approached the project with a structured plan built on four focus areas.
- Thorough planning: The team analyzed Apploi’s Gong data and created a customized migration plan to meet its specific needs.
- Secure data transfer: All recordings, transcripts and metadata were migrated safely to ZRA, ensuring no data was lost or compromised.
- Constant communication: Apploi received regular updates and 24/7 support so any issues could be resolved quickly.
- Post-migration checks: After the migration, Codimite validated all data and continued to support Apploi until it was fully stable on ZRA.
Business Impact
100% data integrity: All 12,000+ recordings and their associated metadata were migrated without any loss or errors.
| Result | Detail |
|---|---|
| 12,000+ | Recordings migrated, with transcripts and metadata |
| 100% | Data integrity, with no loss or errors |
| 24/7 | Support during the migration, continuing until Apploi was stable on ZRA |
- Continuity: Apploi kept its historical call data and moved to its new platform with minimal disruption.
- Ready for the future: Apploi is set up on ZRA to match its evolving business needs.
Client testimonial
Thank you for a well-executed and supported project migrating thousands of historical call recordings over to Zoom and ZRA and ensuring we were set up properly moving forward. We felt well supported from a technical perspective as we ran into nuanced scenarios and discrepancies between our past system and our calls in Zoom, which Codimite quickly and efficiently helped us identify the root cause and get to a place of stability. The team, particularly Hasintha and Tharindu, were very communicative and collaborative, and with us every step of the way. I would recommend partnering with them in the future.
