Dialpad Partner
Move your contact center off Talkdesk and onto Dialpad Support, the AI-native contact center with real-time agent assist and automated quality scoring built into every call. Queues, flows, agents and CRM integrations rebuilt and validated before cutover.
Yes, you can migrate from Talkdesk to Dialpad. Codimite, a Dialpad partner, moves your contact center to Dialpad Support, porting numbers and rebuilding your queues, IVR call flows, agents, skills-based routing, CRM integrations and reporting. Because a contact center is a live configuration rather than a file you copy, we treat this as a structured rebuild: assess, build, pilot, then cut over with Talkdesk running in parallel so no customer call is dropped.
Why migrate
Dialpad Ai gives agents live transcription, suggested answers and sentiment in the moment, and scores 100% of calls for quality automatically, built into the platform rather than a separate add-on.
Contact center, business phone and meetings run in a single Dialpad app under one admin console, instead of a standalone CCaaS stitched to a separate phone system.
Dialpad's no-code flow builder and out-of-the-box CRM connectors get queues and routing live quickly, without heavy professional-services lift.
Consolidating onto one vendor typically lowers total cost versus a Talkdesk subscription plus separate telephony.
One analytics layer across calls, agents and AI quality scores rather than exporting between tools.
What we migrate
| Talkdesk object | Rebuilt in Dialpad Support | Notes |
|---|---|---|
| Phone numbers / DIDs | Ported numbers | LNP port, parallel run until validated |
| IVR / Studio flows | Dialpad call flows | Re-authored in the no-code flow builder |
| Ring groups & queues | Departments & queues | Routing logic and overflow rules rebuilt |
| Agents & skills | Agents & skills-based routing | Mapped to your IdP / SSO |
| CRM integrations | Native integrations | Salesforce, Zendesk, HubSpot, ServiceNow reconnected |
| Reporting & dashboards | Dialpad analytics | Equivalent dashboards rebuilt; history exported for archive |
| Call recordings / transcripts | Exported for archive | Where Talkdesk export allows; new calls captured natively |
A contact center migration is a configuration rebuild, not a one-click copy. Scope and portable data confirmed during assessment.
Our process
We document your Talkdesk queues, flows, skills, integrations, number inventory and reporting needs, and map them to Dialpad Support.
We design the Dialpad routing model, flow logic and integration architecture, and agree the cutover plan.
We build queues, call flows, skills-based routing and CRM integrations in parallel with live Talkdesk.
A pilot queue and agent group runs on Dialpad to validate routing, AI assist and reporting.
We port numbers in a controlled window and move queues in waves, with Talkdesk available as fallback.
Adoption support, AI tuning and 24/7 cover through the stabilisation window.
Why Codimite
Contact center migration and AI enablement are a core practice, delivered as a Dialpad partner: we re-architect queues, flows and skills-based routing and reconnect CRM natively, never a lossy lift-and-shift.
Get a QuoteOfficial Dialpad partner. Contact center migration and AI enablement are a core practice.
CCaaS rebuild experience. We re-architect queues, flows and skills-based routing rather than forcing a lift-and-shift that loses fidelity.
Integration-led. Salesforce, Zendesk, HubSpot and ServiceNow reconnected natively so agent workflows survive the move.
24/7 support & clear reporting. Visibility and validation through every wave of cutover.
FAQs
Yes, we port numbers and rebuild queues, IVR/call flows, agents, skills-based routing, CRM integrations and reporting in Dialpad Support. It's a structured rebuild rather than a one-click copy.
No hard downtime. We build and validate in parallel, then port numbers in a controlled cutover window with Talkdesk available as fallback.
Two to four weeks for a single-queue center; six to twelve weeks for complex multi-site deployments with deep CRM integration.
Integrations are reconnected natively in Dialpad. Historical reports aren't copied, we rebuild equivalent dashboards and export Talkdesk history for archive where allowed.
Pricing is scoped to agent count, queue/flow complexity and integrations. Start with a free assessment for a fixed quote.
Still comparing platforms? Read Talkdesk vs Dialpad: Contact Center Compared before you decide.
Codimite rebuilds your Talkdesk queues, call flows, skills-based routing and CRM integrations on Dialpad's AI-native contact center, validated with a pilot before a controlled cutover.
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