Dialpad Partner
Move off GoTo Connect and onto Dialpad, one converged, AI-native platform for calling, meetings, messaging and contact center. We port your numbers and rebuild your IVR, queues and voicemail with no loss of service.
Yes, you can migrate from GoTo Connect to Dialpad. Codimite, a Dialpad partner, ports your existing numbers (LNP), rebuilds your auto-attendant, call queues, voicemail and e911 in Dialpad, and runs both systems in parallel for a zero-disruption cutover, so you move from GoTo's bundled UCaaS to one converged, AI-native platform with real-time AI built into every call.
Why migrate
Calling, video meetings, business messaging and contact center live in a single Dialpad app, instead of GoTo Connect as one product inside the broader GoTo suite.
Dialpad transcribes every call live, surfaces action items and sentiment, and powers AI assistance during the call, built in, not a paid bolt-on.
A clean, fast desktop and mobile app that staff actually adopt, versus the heavier legacy GoTo Connect interface.
One admin console and one predictable per-seat price across voice, video and messaging, less to license and manage.
Dialpad is designed around conversation intelligence, so coaching, QA and analytics come from the same platform that runs your calls.
What we migrate
| GoTo Connect object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers (DIDs) | Dialpad numbers | Ported via LNP; parallel run until confirmed live |
| Extensions & users | Dialpad users/extensions | Mapped to your IdP / SSO |
| Auto-attendant / dial plan | Dialpad IVR & routing | Menus and routing logic rebuilt |
| Ring groups & call queues | Departments & call queues | Membership and routing preserved |
| Voicemail & greetings | Dialpad voicemail | Boxes recreated; greetings re-recorded/imported |
| e911 / emergency addresses | Dialpad e911 | Registered and validated per location |
| SIP devices / desk phones | Supported Dialpad devices | Compatible handsets reprovisioned |
Call recordings and historical reporting export where GoTo Connect's plan/API allows, confirmed during assessment.
Our process
We audit your GoTo Connect tenant, numbers, sites, IVR flows, queues, devices and integrations, and confirm the port plan.
We map your dial plan, routing and users to Dialpad and your identity provider.
We provision Dialpad, rebuild IVR/queues/voicemail and configure e911 per location.
A pilot group runs on Dialpad to validate call quality, routing and UX before the port.
Numbers port via LNP in a scheduled window with GoTo live in parallel.
Test calls confirm every route; adoption support and cover through cutover.
Why Codimite
UCaaS and contact-center migrations are our core practice, delivered as a Dialpad partner with end-to-end LNP porting and a tested dial-plan rebuild before cutover.
Get a QuoteDialpad partner. UCaaS and contact-center migrations are our core practice, not a side service.
Number porting expertise. We manage LNP end to end so calls keep flowing through cutover.
Dial-plan rebuild done right. IVR, queues, voicemail and e911 reconstructed and tested.
24/7 support & clear reporting. Full visibility through assessment, port and hypercare.
FAQs
Yes, we port your existing GoTo Connect numbers to Dialpad via LNP and run both in parallel until the port is confirmed live, so there is no loss of inbound calling.
No hard downtime. Dialpad is provisioned and validated alongside GoTo Connect, with the port scheduled for a low-traffic window.
One to two weeks for a small business; two to six weeks for larger multi-site deployments, driven by site count and porting timelines.
Yes, auto-attendant menus, ring groups, queues, voicemail boxes and greetings are rebuilt in Dialpad and tested before cutover.
Pricing is scoped to user count, number of sites and routing complexity. Start with a free assessment for a fixed quote.
Still comparing platforms? Read GoTo Connect vs Dialpad compared before you decide.
Codimite ports your GoTo Connect numbers with no loss of service and rebuilds your IVR, queues, voicemail and e911 on one converged, AI-native Dialpad platform, validated route-by-route before cutover.
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