Zoom Certified Integrator
Move your contact center off Genesys Cloud and onto Zoom Contact Center, with queues, IVR and routing flows, bots, agents and skills rebuilt natively, CRM integrations re-wired and historical reporting preserved. One platform for your agents, phone, meetings and chat.
Yes, you can migrate from Genesys Cloud to Zoom Contact Center. Codimite, a Zoom Certified Integrator, delivers it as a structured rebuild, not a lift-and-shift: we document your queues, IVR and routing flows and bots, re-provision agents and skills, re-wire CRM integrations and export historical reporting, running validation against Genesys until each flow is proven. The value is a disciplined transformation that retires legacy complexity.
Why migrate
If your agents already live in Zoom for meetings, phone and chat, Zoom Contact Center puts customer interactions in the same client and the same admin, with no separate CCaaS vendor stitched to your Zoom stack.
Replacing standalone Genesys licensing with Zoom Contact Center on a platform you already run removes a separate vendor relationship and is priced competitively against enterprise CCaaS contracts.
Real-time agent guidance, knowledge surfacing, live transcription and automatic interaction summaries from the same AI assistant that powers your meetings and phone.
One console, one identity provider and one set of compliance policies across contact center, phone, meetings and chat, instead of administering Genesys separately.
Years of Genesys Architect flows accumulate dead branches; a rebuild is an opportunity to streamline routing rather than carry legacy complexity forward.
What we migrate
| Genesys element | Rebuilt in Zoom Contact Center | Notes |
|---|---|---|
| Queues & routing | Zoom CC queues & routing profiles | Skills-based and overflow routing reconstructed |
| IVR / Architect flows | Native flow designer | Rebuilt and validated path-by-path; no auto-convert |
| Bots / Dialog Engine | Zoom CC virtual agent / bot flows | Intents and self-service journeys re-implemented |
| Agents & skills | Zoom CC agents & skill assignments | Re-provisioned and mapped to your IdP / SSO |
| Channels (voice, chat, email, SMS) | Zoom CC omnichannel | Configured per channel in scope |
| CRM integrations | Re-wired (Salesforce, ServiceNow, etc.) | Screen pop, click-to-dial and data dips rebuilt |
| Historical reporting & recordings | Exported / archived | Retained for compliance; new analytics start at cutover |
| Phone numbers (DIDs) | Ported via LNP | Carrier port in a scheduled window |
Flow complexity, channel count and the number of CRM integrations are the main schedule drivers, confirmed during the assessment.
Our process
We document every Genesys queue, Architect flow, bot, skill, integration, number and report so nothing is lost in translation.
We map your routing logic to Zoom Contact Center, rationalise legacy complexity and design the flows, skills and integrations in Zoom.
Flows, IVR, bots, queues, agents and CRM integrations are built natively in Zoom CC alongside the live Genesys system.
A pilot queue and agent group validates routing, screen pops, recording and reporting against real interactions before any broad cutover.
Numbers port and queues move queue-by-queue or site-by-site with rollback ready, never a risky big-bang.
We test every routing path and integration, export Genesys history, then provide agent enablement and 24/7 cover through stabilisation.
Why Codimite
Zoom communications migrations are our core practice, delivered by a Zoom Certified Integrator with rebuild discipline and CRM/integration depth, not just telephony.
Get a QuoteZoom Certified Integrator. Zoom communications migrations are our core practice, not a side service.
Rebuild discipline. Documented flow, bot and integration runbooks so a complex CCaaS transformation stays controlled and auditable.
CRM & integration depth. We re-wire Salesforce, ServiceNow and custom integrations, not just the telephony.
AI enablement. We configure AI Companion and AI Expert Assist so the migration delivers new capability, not just a like-for-like move.
24/7 support & wave-based delivery. Queue-by-queue cutover with rollback and route-by-route validation.
FAQs
No. Contact-center migration is a structured rebuild: queues, IVR/routing flows and bots are reconstructed natively, agents and skills are re-provisioned, and CRM integrations are re-wired. We frame it as a transformation, which also lets you retire accumulated legacy complexity.
No tool auto-converts Architect flows to Zoom. We document each flow and rebuild it in the Zoom Contact Center flow designer, validating every path before go-live.
They are exported and archived from Genesys for compliance and continuity; Zoom Contact Center begins capturing new analytics and recordings at cutover.
A few weeks for a single-queue center; several months for large multi-skill enterprises with complex routing, bots and many integrations. Rebuild and integration work drive the schedule, not the platform.
Pricing is scoped to agent count, channel mix, flow and integration complexity. Start with a free assessment for a fixed quote.
Still comparing platforms? Read Genesys vs Zoom Contact Center: Compared before you decide.
Codimite rebuilds your Genesys queues, routing flows, bots and CRM integrations natively in Zoom Contact Center as a controlled, wave-based transformation, with history exported and validated.
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