Zoom Certified Integrator
Retire legacy on-premises Cisco UCCX or PureConnect and move to cloud Zoom Contact Center, with scripts, IVR and queues rebuilt natively, agents and skills re-provisioned, CRM integrations re-wired and numbers ported. One cloud platform for your agents, phone, meetings and chat.
Yes, you can migrate Cisco UCCX (or PureConnect) to Zoom Contact Center. Codimite, a Zoom Certified Integrator, delivers it as a structured cloud transformation, not a lift-and-shift: we document your on-prem scripts, queues, skills and integrations, re-provision agents, re-wire CRM integrations, port numbers and export historical reporting, retiring the UCCX/CUCM server estate as Zoom Contact Center goes live in the cloud.
Why migrate
UCCX/PureConnect carries servers, gateways, upgrade cycles and maintenance overhead; moving to cloud Zoom Contact Center removes that estate and its lifecycle risk.
Agents already in Zoom for meetings, phone and chat handle customer interactions in the same client and admin, with no on-prem contact center stitched to a cloud stack.
AI Companion and AI Expert Assist plus native chat, email and SMS, capabilities aging UCCX scripting cannot match.
Replacing on-prem licensing, hardware and a separate vendor with cloud Zoom Contact Center on a platform you already run, priced competitively.
Years of UCCX scripting accumulate dead branches; a rebuild is the moment to rationalise routing rather than carry it forward.
What we migrate
| UCCX / PureConnect element | Rebuilt in Zoom Contact Center | Notes |
|---|---|---|
| Queues & CSQ routing | Zoom CC queues & routing profiles | Skills-based and overflow routing reconstructed |
| Scripts / IVR (Editor) | Native flow designer | Rebuilt and validated path-by-path; no auto-convert |
| Agents & skills | Zoom CC agents & skill assignments | Re-provisioned and mapped to your IdP / SSO |
| Channels (voice + add chat/email/SMS) | Zoom CC omnichannel | Voice rebuilt; modern channels added in scope |
| CRM / CTI integrations | Re-wired (Salesforce, ServiceNow, etc.) | Screen pop, click-to-dial and data dips rebuilt |
| Reporting & recordings | Exported / archived | Retained for compliance; cloud analytics start at cutover |
| Phone numbers / DIDs (CUCM) | Ported via LNP | Carrier port in a scheduled window |
| On-prem servers & gateways | Decommissioned | UCCX/CUCM estate retired post-cutover |
Script complexity, integration count, number porting and hardware decommissioning are the main schedule drivers, confirmed during the assessment.
Our process
We document every UCCX queue, script, skill, integration, number and on-prem dependency (CUCM, gateways).
We map your on-prem routing to cloud Zoom Contact Center, rationalise legacy scripts and design flows, skills and integrations.
Flows, IVR, queues, agents and CRM integrations are built natively in Zoom CC alongside the live on-prem system.
A pilot queue and agent group validates routing, screen pops, recording and reporting against real interactions before cutover.
Numbers port and queues move queue-by-queue or site-by-site with rollback ready, no big-bang off on-prem.
We test every path, export history, decommission the UCCX/CUCM estate, then provide agent enablement and 24/7 cover.
Why Codimite
On-prem to cloud migrations are our core practice, delivered by a Zoom Certified Integrator with documented script, integration and decommissioning runbooks that keep a complex legacy transformation controlled.
Get a QuoteZoom Certified Integrator. Zoom communications migrations are our core practice, not a side service.
On-prem to cloud discipline. Documented script, integration and decommissioning runbooks keep a complex legacy transformation controlled and auditable.
CRM & CTI depth. We re-wire Salesforce, ServiceNow and custom integrations, not just the telephony.
AI enablement. AI Companion and AI Expert Assist configured so the move delivers modern capability, not a like-for-like copy of aging scripts.
24/7 support & wave-based delivery. Queue-by-queue cutover with rollback, route-by-route validation and planned hardware retirement.
FAQs
No. It is a structured on-prem-to-cloud rebuild: scripts, IVR/routing and queues are reconstructed natively, agents and skills re-provisioned, CRM integrations re-wired and the on-prem estate retired. We frame it as a cloud transformation.
No tool auto-converts UCCX/PureConnect scripts to Zoom. We document each script and rebuild it in the Zoom Contact Center flow designer, validating every path before go-live.
The UCCX/CUCM server and gateway estate is decommissioned post-cutover. Recordings and reporting are exported and archived; cloud analytics start at cutover. Numbers port via LNP.
A few weeks for a small on-prem center; several months for large estates with complex scripts, integrations and porting. Rebuild, integration, porting and decommissioning work drive the schedule.
Pricing is scoped to agent count, script and integration complexity, number porting and hardware retirement. Start with a free assessment for a fixed quote.
Ready to retire on-prem UCCX? Start with a free assessment and we'll map your scripts, queues and integrations to cloud Zoom Contact Center.
Codimite rebuilds your Cisco UCCX scripts, queues and CRM integrations natively in cloud Zoom Contact Center as a controlled, wave-based transformation, retiring the on-prem estate as you go live.
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