Dialpad Partner
Move your contact center off Amazon Connect and onto Dialpad Support, a turnkey, AI-native contact center with real-time agent assist and automated quality scoring built in. We translate your custom AWS contact flows into Dialpad and remove the build-and-maintain burden.
Yes, you can migrate from Amazon Connect to Dialpad. Codimite, a Dialpad partner, moves your contact center to Dialpad Support, porting numbers and rebuilding contact flows, queues, routing profiles, agents, skills and CRM integrations. Amazon Connect is a custom build assembled from AWS services (Lambda, Lex, Contact Lens), so we translate that configuration into Dialpad's turnkey platform, then assess, build, pilot and cut over with Amazon Connect running in parallel so no customer call is dropped.
Why migrate
Amazon Connect requires engineering across Lambda, Lex, Kinesis and IAM to deliver what Dialpad ships out of the box, removing ongoing build and maintenance burden.
Live transcription, suggested answers, sentiment and automated quality scoring on 100% of calls are built into Dialpad, versus assembling Contact Lens and custom models on AWS.
Contact center, business phone and meetings in a single Dialpad app and admin console, rather than a contact center wired into a broader AWS estate.
Per-seat Dialpad pricing and a managed platform replace per-component AWS billing plus the internal engineering cost of running it.
A no-code flow builder lets ops teams change routing without a developer and a deploy pipeline.
To be fair: Amazon Connect's strengths are real. Its AWS-native flexibility means you can build almost any custom routing, data and AI behaviour by composing Lambda, Lex, Kinesis and other services, and its pay-as-you-go pricing can suit highly variable or seasonal volumes. If you have a strong in-house AWS engineering team that wants to own a fully bespoke contact center, Connect is a legitimate choice. The trade-off is the heavy build-and-maintenance burden, you, not a vendor, are responsible for integrating, securing, scaling and maintaining every piece. Dialpad takes the opposite position: a turnkey, AI-native platform where that capability is built in and managed for you.
What we migrate
| Amazon Connect object | Rebuilt in Dialpad Support | Notes |
|---|---|---|
| Phone numbers / DIDs | Ported numbers | LNP port, parallel run until validated |
| Contact flows (incl. Lambda/Lex) | Dialpad call flows + Ai | Re-authored no-code; custom logic mapped to native Ai |
| Queues & routing profiles | Departments, queues & skills routing | Routing and overflow logic rebuilt |
| Agents & skills | Agents & skills-based routing | Mapped to your IdP / SSO |
| CRM & app integrations | Native integrations | Salesforce, Zendesk, ServiceNow reconnected |
| Contact Lens analytics | Dialpad Ai analytics | Real-time assist + auto QA native; no custom build |
| Recordings / transcripts | Exported for archive | From S3 where allowed; new calls captured natively |
A contact center migration is a configuration rebuild, not a one-click copy. Scope and portable data confirmed during assessment.
Our process
We document your contact flows, Lambda/Lex logic, queues, routing profiles, integrations and number inventory, and map them to Dialpad Support.
We design the Dialpad routing model and decide which custom AWS logic becomes native Dialpad Ai versus a rebuilt flow, then agree the cutover plan.
We build call flows, queues, skills routing and CRM integrations in parallel with live Amazon Connect.
A pilot queue and agent group runs on Dialpad to validate routing, AI assist and reporting.
We port numbers in a controlled window and move queues in waves, with Amazon Connect available as fallback.
Adoption support, AI tuning and 24/7 cover through stabilisation.
Why Codimite
Contact center migration and AI enablement are a core practice, delivered as a Dialpad partner: we read your Lambda/Lex/Contact Lens build accurately and re-architect it for Dialpad's native AI, never a brittle lift-and-shift.
Get a QuoteOfficial Dialpad partner. Contact center migration and AI enablement are a core practice.
Cloud & AWS literacy. We read your existing Lambda/Lex/Contact Lens build accurately, so the translation to Dialpad keeps the behaviour your customers expect.
Rebuild, not lift-and-shift. We re-architect flows and routing for Dialpad's native AI rather than forcing a brittle copy.
24/7 support & clear reporting. Visibility and validation through every wave of cutover.
FAQs
Yes, we port numbers and rebuild contact flows, queues, routing profiles, agents, skills and CRM integrations in Dialpad Support, translating your custom AWS logic into Dialpad's turnkey platform.
No hard downtime. We build and validate in parallel, then port numbers in a controlled cutover window with Amazon Connect available as fallback.
Three to six weeks for a straightforward instance; eight to sixteen weeks for heavily customised Lambda/Lex deployments.
It's re-authored as Dialpad call flows and native Dialpad Ai, much of what you build and maintain on AWS becomes out-of-the-box capability in Dialpad.
Pricing is scoped to agent count, flow complexity and integrations. Start with a free assessment for a fixed quote.
Want the bigger picture? See everything Dialpad's converged, AI-native platform covers on our Dialpad services hub before you decide.
Codimite translates your Amazon Connect contact flows, queues and CRM integrations into Dialpad's turnkey AI-native contact center, removing the AWS build-and-maintenance burden, validated before cutover.
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