Dialpad Partner
Move off Webex Calling and onto Dialpad, with numbers, IVR, call routing and voicemail rebuilt on one converged, AI-native platform. Calling, meetings, contact center and conversation intelligence in a single app, with zero downtime.
Yes, you can migrate from Webex Calling to Dialpad. Codimite, a Dialpad partner, ports your numbers (LNP) and rebuilds your extensions, IVR/auto-attendant, call routing, hunt groups, voicemail and e911 in Dialpad, running both systems in parallel for a zero-downtime cutover. You move from Cisco's multi-product Webex stack (Calling, Meetings, Contact Center) to one converged, AI-native platform where real-time transcription, AI call recaps and live coaching are built into every call.
Why migrate
Calling, meetings, contact center and conversation intelligence live in a single Dialpad app, instead of Webex Calling, Webex Meetings and Webex Contact Center as separately licensed products.
Dialpad Ai gives live transcription, automatic call summaries, action items and real-time agent coaching out of the box, not a separate intelligence add-on.
A clean, consistent app across desktop and mobile shortens onboarding and lifts adoption versus Webex's broader, busier surface.
Folding voice, video and conversation intelligence into one platform typically removes overlapping Webex subscriptions and simplifies vendor management.
Numbers, routing, users, analytics and AI settings under a single console and identity provider, rather than spread across Webex Control Hub product lines.
What we migrate
| Webex Calling object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers / DIDs | Dialpad numbers | Ported via LNP; port dates coordinated with carriers |
| Extensions & users | Dialpad users & extensions | Mapped to your IdP / SSO |
| Auto-attendant / IVR | Dialpad IVR & routing | Menus and prompts rebuilt and improved |
| Hunt groups & call queues | Dialpad call routing & departments | Hours, overflow and skills re-mapped |
| Voicemail & greetings | Dialpad voicemail (AI transcribed) | Greetings re-recorded/imported; e911 re-registered |
| Desk phones & SIP devices | Supported Dialpad devices | Re-provisioned; compatibility confirmed in assessment |
Historical call recordings and analytics export depend on your Webex plan's access, confirmed during assessment.
Our process
We audit your Webex Calling numbers, extensions, auto-attendant flows, hunt groups, devices and integrations, and confirm what's portable.
We map extensions, routing, IVR menus and users to Dialpad structures and your identity provider.
A pilot group goes live on Dialpad first to validate call quality, routing and the user experience.
Number porting and full configuration in waves, with Webex Calling live in parallel.
Test calls confirm routing, IVR paths, voicemail and e911 behave exactly as expected.
Adoption support and 24/7 cover through the cutover window.
Why Codimite
UCaaS and contact-center migrations are our core practice, delivered as a Dialpad partner with zero-downtime porting discipline and validated routing, voicemail and e911 before cutover.
Get a QuoteDialpad partner. UCaaS and contact-center migrations are a core practice, not a side service.
Telephony migration expertise. Number porting, IVR rebuilds and zero-downtime parallel runs across UCaaS platforms.
Validation & reconciliation. Test-call matrices prove routing, voicemail and e911 work before cutover.
24/7 support & clear reporting. Progress visibility through every wave.
FAQs
Yes, we port your numbers and rebuild extensions, IVR, routing, hunt groups, voicemail and e911 in Dialpad, running both systems in parallel so there's no downtime.
Yes. We handle local number portability (LNP) for your DIDs and main lines, coordinating port dates with both carriers so service is never interrupted.
No. Dialpad is fully configured before any numbers port, and both systems run in parallel until each group is validated.
One to two weeks for a small business; three to eight weeks for multi-site enterprises with complex IVR and contact-center flows.
Pricing is scoped to user count, number of sites, IVR complexity and integrations. Start with a free assessment for a fixed quote.
Want the bigger picture? Explore Codimite's Dialpad services hub to see how calling, meetings and contact center come together in one converged, AI-native platform.
Codimite ports your Webex Calling numbers with zero downtime and rebuilds your IVR, hunt groups, voicemail and e911 on one converged, AI-native Dialpad platform, validated route-by-route before cutover.
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