Zoom Certified Integrator
Move your contact center off Talkdesk and onto Zoom Contact Center, with queues, IVR and routing flows, bots, agents and skills rebuilt natively, CRM integrations re-wired and historical reporting preserved. One platform for your agents, phone, meetings and chat.
Yes, you can migrate from Talkdesk to Zoom Contact Center. Codimite, a Zoom Certified Integrator, delivers it as a structured rebuild, not a lift-and-shift: we document your queues, Talkdesk Studio flows and IVR, re-provision agents and skills, re-wire CRM integrations and export historical reporting, validating against Talkdesk until each flow is proven. The value is a disciplined transformation onto a platform your teams already use.
Why migrate
Agents already in Zoom for meetings, phone and chat handle customer interactions in the same client and admin, with no separate CCaaS vendor stitched to your Zoom stack.
Replacing standalone Talkdesk licensing with Zoom Contact Center on a platform you already run removes a vendor relationship and is priced competitively against established CCaaS contracts.
Real-time agent guidance, knowledge surfacing, live transcription and automatic interaction summaries from the same AI assistant across your Zoom stack.
One console, one identity provider and one set of compliance policies across contact center, phone, meetings and chat.
Long-lived Talkdesk Studio flows accumulate dead branches; a rebuild is the moment to rationalise routing rather than carry it forward.
What we migrate
| Talkdesk element | Rebuilt in Zoom Contact Center | Notes |
|---|---|---|
| Queues & routing | Zoom CC queues & routing profiles | Skills-based and overflow routing reconstructed |
| Studio flows / IVR | Native flow designer | Rebuilt and validated path-by-path; no auto-convert |
| Bots / virtual agents | Zoom CC virtual agent flows | Self-service journeys and intents rebuilt |
| Agents & skills | Zoom CC agents & skill assignments | Re-provisioned and mapped to your IdP / SSO |
| Channels (voice, chat, email, SMS) | Zoom CC omnichannel | Configured per channel in scope |
| CRM integrations | Re-wired (Salesforce, ServiceNow, etc.) | Screen pop, click-to-dial and data dips rebuilt |
| Reporting & recordings | Exported / archived | Retained for compliance; new analytics start at cutover |
| Phone numbers (DIDs) | Ported via LNP | Carrier port in a scheduled window |
Flow complexity, channel mix and integration count are the main schedule drivers, confirmed during the assessment.
Our process
We document every Talkdesk queue, Studio flow, bot, skill, integration, number and report.
We map your routing to Zoom Contact Center, rationalise legacy complexity and design the flows, skills and integrations.
Flows, IVR, bots, queues, agents and CRM integrations are built natively in Zoom CC alongside live Talkdesk.
A pilot queue and agent group validates routing, screen pops, recording and reporting against real interactions.
Numbers port and queues move queue-by-queue or site-by-site with rollback ready.
We test every path and integration, export Talkdesk history, then provide agent enablement and 24/7 cover through stabilisation.
Why Codimite
Zoom communications migrations are our core practice, delivered by a Zoom Certified Integrator with rebuild discipline and CRM/integration depth, not just telephony.
Get a QuoteZoom Certified Integrator. Zoom communications migrations are our core practice, not a side service.
Rebuild discipline. Documented flow, bot and integration runbooks keep a complex CCaaS transformation controlled and auditable.
CRM & integration depth. We re-wire Salesforce, ServiceNow and custom integrations, not just the telephony.
AI enablement. AI Companion and AI Expert Assist configured so the move delivers new capability, not a like-for-like copy.
24/7 support & wave-based delivery. Queue-by-queue cutover with rollback and route-by-route validation.
FAQs
No. It is a structured rebuild: queues, IVR/routing and bots are reconstructed natively, agents and skills re-provisioned, and CRM integrations re-wired. We frame it as a transformation that also lets you retire legacy complexity.
No tool auto-converts Studio flows to Zoom. We document each flow and rebuild it in the Zoom Contact Center flow designer, validating every path before go-live.
They are exported and archived for compliance and continuity; Zoom Contact Center begins capturing new analytics and recordings at cutover.
A few weeks for a simple center; one to several months for larger operations with complex routing, bots and many integrations. Rebuild and integration work drive the schedule.
Pricing is scoped to agent count, channel mix, flow and integration complexity. Start with a free assessment for a fixed quote.
Ready to plan your move off Talkdesk? Start with a free assessment and we'll map your queues, flows and integrations to Zoom Contact Center.
Codimite rebuilds your Talkdesk queues, Studio flows, bots and CRM integrations natively in Zoom Contact Center as a controlled, wave-based transformation, with history exported and validated.
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