Dialpad Partner
Move your calling off the Microsoft stack and onto Dialpad, keep your numbers, leave Teams Phone behind, and rebuild auto-attendants, queues and routing on one converged, AI-native platform. Keep Microsoft Teams for chat; get purpose-built voice and native AI for calls, with zero downtime.
Yes, you can migrate from Microsoft Teams Phone to Dialpad. Codimite, a Dialpad partner, ports your numbers (LNP) off the Microsoft calling stack, calling plans or direct routing, and rebuilds your auto-attendants, call queues, routing, voicemail and e911 in Dialpad, running both in parallel for a zero-downtime cutover. You keep Microsoft Teams and Microsoft 365 for chat and collaboration, and move only the calling layer to a purpose-built, AI-native platform where real-time transcription, AI call recaps and live coaching are built into every call.
Why migrate
Dialpad is a dedicated calling and contact-center platform with stronger native voice, IVR and queue capabilities than the Microsoft calling stack's add-on telephony.
Dialpad Ai gives live transcription, automatic call summaries, action items and real-time agent coaching out of the box, not a separate copilot license bolted on.
You don't have to leave Microsoft 365, keep Teams for chat, files and meetings, and just move the calling stack to Dialpad.
Calling, meetings, contact center and conversation intelligence live in one Dialpad app, instead of stitching calling plans, direct routing and a contact-center add-on together.
Numbers, routing, queues, analytics and AI under one console, far less complex than managing direct routing, SBCs and dial plans in Microsoft.
What we migrate
| Teams Phone object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers / DIDs | Dialpad numbers | Ported via LNP off calling plans / direct routing |
| Users & voice-enabled accounts | Dialpad users & extensions | Mapped to your IdP / SSO (Entra ID) |
| Auto-attendants | Dialpad IVR & routing | Menus and prompts rebuilt and improved |
| Call queues & routing | Dialpad call routing & departments | Hours, overflow and skills re-mapped |
| Voicemail & greetings | Dialpad voicemail (AI transcribed) | Greetings re-recorded/imported; e911 re-registered |
| Desk phones / SIP & direct-routing trunks | Supported Dialpad devices | Re-provisioned; direct routing / SBCs retired |
Microsoft Teams chat, files and collaboration stay in place, only the calling stack moves. Historical call recordings and analytics export depend on your Microsoft tenant's access, confirmed during assessment.
Our process
We audit your Microsoft calling stack, numbers, calling plans/direct routing, auto-attendants, queues, devices and integrations, and confirm what's portable.
We map users, routing, auto-attendants and queues to Dialpad structures and your identity provider (Entra ID).
A pilot group goes live on Dialpad first to validate call quality, routing and the user experience while keeping Teams for chat.
Number porting and full configuration in waves, with the Microsoft calling stack live in parallel.
Test calls confirm routing, IVR paths, voicemail and e911 behave exactly as expected.
Adoption support and 24/7 cover through cutover, then direct routing / SBC decommission.
Why Codimite
UCaaS and contact-center migrations are our core practice, delivered as a Dialpad partner: we unwind calling plans, direct routing and SBCs, port cleanly into Dialpad, and leave Teams collaboration intact.
Get a QuoteDialpad partner. UCaaS and contact-center migrations are a core practice, not a side service.
Microsoft-stack aware. We unwind calling plans, direct routing and SBCs and port cleanly into Dialpad while leaving Teams collaboration intact.
Validation & reconciliation. Test-call matrices prove routing, voicemail and e911 work before cutover.
24/7 support & clear reporting. Progress visibility through every wave.
FAQs
Yes, we port your numbers off the Microsoft calling stack and rebuild auto-attendants, queues, routing, voicemail and e911 in Dialpad, running both in parallel so there's no downtime.
Yes. We handle local number portability (LNP) for your DIDs and main lines out of calling plans / direct routing, coordinating port dates so service is never interrupted.
Yes. We replace only Teams Phone, the calling stack. Your team keeps Microsoft Teams and Microsoft 365 for chat, files and collaboration.
One to two weeks for a small deployment; three to eight weeks for multi-site enterprises with complex auto-attendants, queues and direct-routing setups.
Pricing is scoped to user count, number of sites, routing complexity and integrations. Start with a free assessment for a fixed quote.
Want the bigger picture? Explore Codimite's Dialpad services hub to see how calling, meetings and contact center come together in one converged, AI-native platform.
Codimite ports your numbers off the Microsoft calling stack and rebuilds your auto-attendants, queues, voicemail and e911 on one converged, AI-native Dialpad platform, while you keep Teams for chat.
Get a Quote
