Dialpad Partner
Move your contact center off Genesys and onto Dialpad Support, an AI-native contact center with real-time agent assist, live sentiment and automatic QA built in. We rebuild your queues, IVR, omnichannel routing and CRM integrations on one converged platform, with a parallel-run cutover and no customer disruption.
Yes, you can migrate from Genesys to Dialpad. Codimite, a Dialpad partner, moves your Genesys contact center to Dialpad Support as a structured rebuild, queues, IVR and routing flows, agents and skills, CRM integrations and historical reporting are re-created on Dialpad's AI-native platform. This is never a lift-and-shift; it is a transformation to a contact center where real-time agent assist, live sentiment and automatic QA scorecards are built into every call, converged with your business phone system, delivered with a parallel-run cutover so customers are never left uncovered.
Why migrate
Dialpad Support gives agents real-time assist, live transcription, suggested answers and knowledge surfacing, plus live customer sentiment, native to every interaction rather than added through separate AI products or partner integrations.
Every interaction is transcribed and scored automatically, so supervisors get full coverage without a bolt-on quality-management suite.
Contact center, business phone, meetings and messaging in a single Dialpad app and admin console, instead of Genesys plus a separate UCaaS phone system.
Genesys's enterprise depth often demands specialist administrators and long change cycles; Dialpad's visual flow builder lets your own team change routing in minutes.
AI-native CC essentials come up quickly, typically at a more predictable total cost than a full Genesys deployment for teams that don't need its entire ecosystem.
What we migrate
Contact-center migration is a structured rebuild, not a data lift. We re-create your operation on Dialpad Support object by object:
| Genesys element | Rebuilt in Dialpad Support | How it moves |
|---|---|---|
| Queues & routing | Dialpad queues & routing rules | Re-created to match (or improve) routing logic |
| IVR / Architect flows | Dialpad IVR & flow builder | Menus, prompts and logic rebuilt visually |
| Omnichannel / digital channels | Dialpad digital & voice channels | Re-configured per channel scope |
| Bots / self-service | Dialpad Ai self-service flows | Intents re-authored as native AI flows |
| Agents & skills | Dialpad agents & skill groups | Re-provisioned and mapped to your IdP / SSO |
| CRM & ticketing integrations | Native Dialpad integrations | Re-wired (Salesforce, Zendesk, HubSpot, etc.) |
| Phone numbers / DIDs | Ported to Dialpad | Local number portability (LNP) |
| Historical reporting & recordings | Exported & archived | Extracted from Genesys; Dialpad is source of truth going forward |
Exactly what's portable depends on your Genesys edition and integrations, confirmed during the assessment.
Our process
We audit your Genesys queues, Architect/IVR flows, skills, omnichannel routing, integrations and reporting, and document the target Dialpad Support design.
We rebuild queues, IVR, routing logic and AI self-service flows in Dialpad, and re-provision agents and skills.
CRM, ticketing and workforce tools are re-wired to Dialpad's native connectors.
A pilot team runs live on Dialpad to validate routing fidelity, AI assist and reporting.
Numbers are ported and traffic moves in waves, with Genesys running in parallel until each queue is validated.
Tuning, QA calibration and 24/7 cover through the cutover window.
Why Codimite
Contact-center migrations and AI-native CC design are a core practice, delivered as a Dialpad partner: we map every queue, flow and integration before cutover and rebuild your operation on Dialpad Support.
Get a QuoteOfficial Dialpad partner. Contact-center migrations and AI-native CC design are a core practice.
Rebuild-first methodology. We treat CCaaS migration as a transformation, mapping every queue, flow and integration before cutover, never a risky lift-and-shift.
Enterprise integration engineering. We re-wire CRM, ticketing and reporting so day-one operations match or beat your Genesys setup.
24/7 support & clear reporting. Visibility and parallel-run safety through every wave.
FAQs
Yes, as a structured rebuild. Queues, IVR/routing flows, agents and skills, CRM integrations and historical reporting are re-created on Dialpad Support, with a parallel-run cutover.
No. Contact-center platforms don't transfer live config between vendors, so we rebuild the operation on Dialpad, and use that as the chance to modernise routing and turn on native AI.
Historical reporting and recordings are exported and archived; Dialpad becomes the system of record going forward, with automatic QA and analytics built in.
A few weeks for a focused center; several weeks to a few months for large enterprise operations, driven by omnichannel routing, custom flows and integration count.
Pricing is scoped to agent count, flow complexity and integrations. Start with a free assessment for a fixed quote.
Still comparing platforms? Read Genesys vs Dialpad: Contact Center Compared before you decide.
Codimite rebuilds your Genesys queues, IVR, omnichannel routing and CRM integrations on Dialpad's AI-native contact center, with a parallel-run cutover and no customer disruption.
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