Dialpad Partner
Retire Cisco CUCM and your legacy on-prem PBX and move to Dialpad, numbers ported, dial plan, IVR and routing rebuilt, and the server, gateway and SIP-trunk hardware decommissioned. Calling, meetings, contact center and conversation intelligence in one converged, AI-native platform, with zero downtime.
Yes, you can migrate from Cisco CUCM (or a legacy PBX) to Dialpad. Codimite, a Dialpad partner, ports your numbers (LNP) and rebuilds your dial plan, extensions, IVR/auto-attendant, call routing, voicemail and e911 in Dialpad, running both systems in parallel for a zero-downtime cutover. Once Dialpad is validated, your on-prem CUCM/Unity servers, voice gateways and SIP trunks are retired, replacing on-prem maintenance with one converged, AI-native cloud platform where real-time transcription, AI call recaps and live coaching are built into every call.
Why migrate
No more CUCM/Unity servers, voice gateways, session border controllers or SIP trunks to host, patch, license and refresh, Dialpad is fully cloud-native.
Calling, meetings, contact center and conversation intelligence live in a single Dialpad app, instead of a stack of Cisco products (Webex, CUCM, UCCX) licensed and managed separately.
Dialpad Ai gives live transcription, automatic call summaries, action items and real-time agent coaching out of the box, capabilities legacy CUCM simply doesn't have.
A clean app across desktop and mobile shortens onboarding and lifts adoption versus Cisco's heavier on-prem admin and Jabber/desk-phone experience.
Numbers, dial plan, routing, users, analytics and AI settings under a single cloud console, ending the capex refresh cycle of an on-prem PBX.
What we migrate
| Cisco / CUCM object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers / DIDs | Dialpad numbers | Ported via LNP; port dates and SIP-trunk cutover coordinated with carrier |
| Dial plan & extensions | Dialpad users, extensions & routing | Internal dial plan rebuilt and rationalised; mapped to your IdP / SSO |
| IVR / auto-attendant (UCCX / Unity) | Dialpad IVR & routing | Menus and prompts rebuilt and improved |
| Call routing & hunt groups | Dialpad call routing & departments | Hours, overflow and skills re-mapped |
| Voicemail (Unity) & greetings | Dialpad voicemail (AI transcribed) | Greetings re-recorded/imported; e911 re-registered |
| Desk phones & SIP devices | Supported Dialpad devices | Re-provisioned; Cisco hardware retired where not reusable |
On-prem CUCM/Unity servers, voice gateways and SIP trunks are decommissioned after cutover. Historical call recordings and CDR export depend on your Cisco deployment's access, confirmed during assessment.
Our process
We audit your CUCM dial plan, numbers, IVR/UCCX flows, hunt groups, Unity voicemail, devices, SIP trunks and integrations, and confirm what's portable.
We map your dial plan, routing, IVR menus and users to Dialpad structures and your identity provider, rationalising the plan as we go.
A pilot group goes live on Dialpad first to validate call quality, routing and the user experience.
Number porting and full configuration in waves, with CUCM live in parallel.
Test calls confirm dial-plan paths, IVR, voicemail and e911 behave exactly as expected.
Adoption support and 24/7 cover through the cutover window, then on-prem hardware decommission.
Why Codimite
UCaaS and legacy-PBX migrations are our core practice, delivered as a Dialpad partner with number porting, dial-plan rebuilds, SIP-trunk cutover and zero-downtime parallel runs off CUCM and legacy PBX.
Get a QuoteDialpad partner. UCaaS and legacy-PBX migrations are a core practice, not a side service.
On-prem to cloud expertise. Number porting, dial-plan rebuilds, SIP-trunk cutover and zero-downtime parallel runs off CUCM and legacy PBX.
Validation & reconciliation. Test-call matrices prove dial-plan paths, voicemail and e911 work before cutover.
24/7 support & clear reporting. Progress visibility through every wave, including hardware decommission.
FAQs
Yes, we port your numbers and rebuild your dial plan, extensions, IVR, routing, voicemail and e911 in Dialpad, running both systems in parallel so there's no downtime, then retire your on-prem hardware.
Yes. We handle local number portability (LNP) for your DIDs and main lines and coordinate SIP-trunk cutover with your carrier so service is never interrupted.
Yes. Once Dialpad is validated you can decommission CUCM/Unity servers, gateways, SBCs and SIP trunks, ending the maintenance, licensing and refresh costs of an on-prem PBX.
Two to three weeks for a single site; four to ten weeks for multi-site enterprises with complex dial plans, IVR and contact-center flows.
Pricing is scoped to user count, number of sites, dial-plan and IVR complexity, devices and integrations. Start with a free assessment for a fixed quote.
Want the bigger picture? Explore Codimite's Dialpad services hub to see how calling, meetings and contact center come together in one converged, AI-native platform.
Codimite ports your numbers, rebuilds your CUCM dial plan, IVR, voicemail and e911 in Dialpad's cloud with zero downtime, then decommissions the on-prem servers, gateways and SIP trunks.
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