Dialpad Partner
Retire your on-prem Avaya IP Office or Aura PBX and move to Dialpad, one converged, AI-native cloud platform for calling, meetings, messaging and contact center. We port your numbers, rebuild your dial plan in the cloud, and decommission the legacy hardware.
Yes, you can migrate from Avaya to Dialpad. Codimite, a Dialpad partner, captures your IP Office or Aura dial plan, ports your numbers (LNP, including those on PRI/SIP trunks), rebuilds your auto-attendant, queues, voicemail and e911 in Dialpad's cloud, and runs both systems in parallel for a zero-disruption cutover, so you retire the on-prem hardware and move to one converged, AI-native platform with real-time AI on every call.
Why migrate
Decommission IP Office/Aura servers, media gateways and SIP/PRI trunks, and drop the maintenance, power, space and end-of-life upgrade risk they carry.
Calling, video meetings, business messaging and contact center in a single Dialpad app, replacing a hardware-bound PBX and its separately-licensed modules.
Dialpad transcribes every call live and surfaces action items, sentiment and coaching, capability a legacy Avaya system cannot deliver.
Cloud softphone and mobile apps replace location-tied desk-phone dependence, with the same numbers and routing.
A fast app staff adopt and one predictable per-seat price.
What we migrate
| Avaya IP Office / Aura object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers / DIDs & trunks | Dialpad numbers | Ported via LNP; PRI/SIP trunks retired after cutover |
| Extensions & users | Dialpad users/extensions | Mapped to your IdP / SSO |
| Auto-attendant / dial plan | Dialpad IVR & routing | Captured from IP Office/Aura and rebuilt in cloud |
| Hunt groups & queues | Departments & call queues | Membership and routing preserved |
| Voicemail & greetings | Dialpad voicemail | Boxes recreated; greetings re-recorded/imported |
| e911 / emergency addresses | Dialpad e911 | Registered and validated per location |
| Desk phones / gateways | Supported Dialpad devices | Compatible handsets reprovisioned; servers/gateways decommissioned |
On-prem Avaya hardware, gateways and trunks are decommissioned once Dialpad is validated, confirmed during assessment.
Our process
We audit your IP Office/Aura estate, servers, sites, trunks, numbers, dial plan, queues and devices, and confirm the port and decommission plan.
We translate your on-prem dial plan and routing into Dialpad's cloud model and your identity provider.
We provision Dialpad, rebuild IVR/queues/voicemail and configure e911 per location.
A pilot group runs on Dialpad to validate call quality, routing and UX before the port.
Numbers port via LNP in a scheduled window with Avaya live in parallel.
We retire Avaya hardware and trunks, then provide adoption support and cover through cutover.
Why Codimite
Legacy PBX and UCaaS migrations are our core practice, delivered as a Dialpad partner: we capture complex IP Office/Aura dial plans, rebuild them cleanly in the cloud, and retire the on-prem hardware.
Get a QuoteDialpad partner. Legacy PBX and UCaaS migrations are our core practice, not a side service.
On-prem to cloud expertise. We capture complex IP Office/Aura dial plans and rebuild them cleanly in Dialpad.
Number porting & trunk retirement. LNP managed end to end so calls keep flowing, then trunks are dropped.
24/7 support & clear reporting. Full visibility through assessment, port, decommission and hypercare.
FAQs
Yes, we port your existing Avaya numbers (including those on PRI/SIP trunks) to Dialpad via LNP and run both in parallel until the port is confirmed live.
No, once Dialpad is live, IP Office/Aura servers, gateways and trunks are decommissioned, removing the on-prem footprint and its maintenance costs.
Two to three weeks for a single-site IP Office; four to eight weeks for multi-site Aura estates, driven by dial-plan complexity and porting timelines.
Yes, auto-attendant, hunt groups, queues, voicemail boxes and greetings are captured from Avaya and rebuilt in Dialpad's cloud, then tested before cutover.
Pricing is scoped to user count, sites and dial-plan complexity. Start with a free assessment for a fixed quote.
Want the bigger picture? See our full Dialpad services & migration hub for how we move teams to one converged, AI-native platform.
Codimite captures your IP Office or Aura dial plan, ports your numbers with zero disruption and rebuilds your IVR, queues, voicemail and e911 in Dialpad's cloud, then decommissions the legacy hardware.
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