Dialpad Partner
Move off 8x8 and onto Dialpad, with numbers, IVR, call routing and voicemail rebuilt on one converged, AI-native platform. Calling, meetings, contact center and conversation intelligence in a single app, with zero downtime.
Yes, you can migrate from 8x8 to Dialpad. Codimite, a Dialpad partner, ports your numbers (LNP), including international DIDs where supported, and rebuilds your extensions, IVR/auto-attendant, call routing, queues, voicemail and e911 in Dialpad, running both systems in parallel for a zero-downtime cutover. You move from 8x8's UCaaS+CCaaS stack to one converged, AI-native platform where real-time transcription, AI call recaps and live coaching are built into every call.
Why migrate
Calling, meetings, contact center and sales in a single Dialpad app, without juggling 8x8 Work and 8x8 Contact Center as separate experiences.
Dialpad Ai delivers live transcription, automatic summaries, action items and real-time agent coaching natively, not a tier-gated add-on.
A clean, consistent interface across desktop and mobile that shortens onboarding and lifts adoption.
Folding voice, video, contact center and conversation intelligence into one platform removes overlapping licenses and simplifies vendor management.
Numbers, routing, agents, analytics and AI settings under a single console and identity provider.
What we migrate
| 8x8 object | Migrates to Dialpad | Notes |
|---|---|---|
| Phone numbers / DIDs | Dialpad numbers | Ported via LNP, incl. international where supported |
| Extensions & users | Dialpad users & extensions | Mapped to your IdP / SSO |
| Auto-attendant / IVR | Dialpad IVR & routing | Menus and prompts rebuilt and improved |
| Ring groups & contact-center queues | Dialpad routing & Support queues | Hours, overflow and skills re-mapped |
| Voicemail & greetings | Dialpad voicemail (AI transcribed) | Greetings re-recorded/imported; e911 re-registered |
| Desk phones & SIP devices | Supported Dialpad devices | Re-provisioned; compatibility confirmed in assessment |
Historical recordings and analytics export depends on your 8x8 plan's access, confirmed during assessment.
Our process
We audit your 8x8 numbers, extensions, auto-attendants, queues, devices and integrations, and confirm what's portable.
We map extensions, routing, IVR menus and agents to Dialpad structures and your identity provider.
A pilot group goes live on Dialpad first to validate call quality, routing and the user experience.
Number porting and full configuration in waves, with 8x8 live in parallel.
Test calls confirm routing, IVR paths, queues, voicemail and e911 behave exactly as expected.
Adoption support and 24/7 cover through the cutover window.
Why Codimite
UCaaS and contact-center migrations are our core practice, delivered as a Dialpad partner with zero-downtime porting discipline and validated routing, queues, voicemail and e911 before cutover.
Get a QuoteDialpad partner. UCaaS and contact-center migrations are a core practice, not a side service.
Telephony migration expertise. Number porting, IVR/queue rebuilds and zero-downtime parallel runs.
Validation & reconciliation. Test-call matrices prove routing, queues, voicemail and e911 work before cutover.
24/7 support & clear reporting. Progress visibility through every wave.
FAQs
Yes, we port your numbers and rebuild extensions, IVR, routing, queues, voicemail and e911 in Dialpad, running both systems in parallel so there's no downtime.
Yes. We handle local number portability (LNP) for your DIDs and main lines, including international numbers where supported.
No. Dialpad is fully configured before any numbers port, and both systems run in parallel until each group is validated.
One to two weeks for a small business; three to eight weeks for multi-site or contact-center deployments.
Pricing is scoped to user count, sites, queue/IVR complexity and integrations. Start with a free assessment for a fixed quote.
Still comparing platforms? Read 8x8 vs Dialpad: UCaaS & Contact Center Compared before you decide.
Codimite ports your 8x8 numbers with zero downtime, including international DIDs where supported, and rebuilds your IVR, queues, voicemail and e911 on one converged, AI-native Dialpad platform, validated route-by-route before cutover.
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