Comparison
8x8 vs Zoom Phone
An honest 2026 comparison of 8x8 and Zoom Phone (features, pricing, AI and total cost) from a Zoom Certified Integrator.
Comparison
An honest 2026 comparison of 8x8 and Zoom Phone (features, pricing, AI and total cost) from a Zoom Certified Integrator.
If your organisation already uses Zoom for meetings or chat, Zoom Phone is the better choice. You get calling, meetings, chat and whiteboard in one Zoom Workplace license, one admin console and one AI assistant, with a simpler UX and competitive global pricing. 8x8 remains a mature combined UCaaS + CCaaS platform with long-established, broad international coverage and unlimited international calling on its higher tiers, so an org that needs a single vendor for both phone and a full contact center, especially across many countries, may still prefer it. For most teams consolidating their communications stack, Zoom Phone wins on platform unity, simplicity and cost, and your 8x8 numbers can port across with zero downtime.
At a glance
| Feature | 8x8 | Zoom Phone |
|---|---|---|
| Core cloud PBX / calling | Yes, mature X Series | Yes, full cloud PBX, IVR, queues |
| Native meetings | 8x8 Meet (within the suite) | Full Zoom Meetings, same platform |
| Native team chat | Yes, within 8x8 app | Yes, Zoom Team Chat in the same app |
| Whiteboard | Via integration | Native Zoom Whiteboard |
| Built-in contact center (CCaaS) | ✓ Mature, same-vendor CCaaS | Zoom Contact Center (separate product) |
| International coverage | ✓ Broad, long-established; unlimited intl on higher tiers | Broad and growing |
| AI assistant | 8x8 AI features (tiered) | AI Companion included in Workplace |
| Single-app simplicity / UX | Capable but heavier | Cleaner single-app experience |
| Bundled with meetings/chat license | Standalone UCaaS subscription | Yes, part of Zoom Workplace |
Head to head
Mature UCaaS + CCaaS in one platform. 8x8 has long offered business phone and a full contact center from a single vendor on one platform, clean if you need both tightly integrated without adding a separate CCaaS product.
Strong international coverage. 8x8 has built a reputation for broad global reach, with unlimited international calling bundled into higher tiers, attractive for multi-country, high-international-volume estates.
Established global enterprise footprint. A long-standing presence in large, geographically distributed deployments and a deep telephony heritage.
One platform, one bill. Zoom Phone is part of Zoom Workplace. Teams already paying for Zoom Meetings or Chat add calling to a platform they already run, removing a separate UCaaS subscription.
Meetings, chat and whiteboard are native. Escalate a call to a full Zoom meeting or a chat thread in one click, no connector, no second app.
Unified admin & security. One admin console, one identity provider, one set of compliance and retention policies across calls, meetings and chat.
AI Companion across everything. One assistant summarizes calls, meetings and chats, instead of separate per-tool AI add-ons.
Simpler UX & competitive global pricing. A cleaner single-app experience and aggressive metered/unlimited plans.
The decisive factor for most teams is the bundle. 8x8 is billed as a standalone UCaaS subscription per user, with international calling and contact-center capabilities driving higher tiers. Zoom Phone is part of Zoom Workplace, so if you already license Zoom Meetings or Chat you can add calling to a platform you already pay for and administer, keeping 8x8 means running and paying for two communications stacks. For heavy international callers, weigh 8x8's bundled international tiers against Zoom Phone's per-country plans.
Moving is low-risk with the right partner. A Zoom Certified Integrator ports your 8x8 numbers via LNP with zero downtime, including international DIDs where portable, and rebuilds extensions, IVR/auto-attendant trees, call queues, voicemail and e911 natively in Zoom Phone, running both systems in parallel until each site is validated. See the full path on our 8x8 to Zoom Phone migration page.
FAQs
For teams already on Zoom for meetings or chat, yes, one license, one admin, one AI assistant and a simpler UX. Orgs needing tightly integrated phone + full contact center from one vendor, especially across many countries, may still prefer 8x8.
It's competitively priced, and for teams already on Zoom Workplace it adds calling to a platform they already pay for. 8x8's bundled international tiers can favour heavy international callers.
Yes, numbers port via LNP with zero downtime, with IVR, queues and e911 rebuilt natively by a Zoom Certified Integrator.
8x8 is known for broad global coverage and unlimited international tiers; Zoom Phone's coverage is broad and growing, we confirm country-by-country during assessment.
Decided on Zoom Phone? See how the 8x8 to Zoom Phone migration works →
Codimite, a Zoom Certified Integrator, ports your 8x8 numbers with zero downtime, including international DIDs where portable, and rebuilds extensions, IVR, call queues and e911 natively in Zoom Phone. Start with a free assessment.
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